My son bought a microwave for Christmas from your store in Tinley Park, IL. – Hubert Joly email address

John sent a message to Hubert Joly President and CEO, Best Buy – email address that said:

My son bought a microwave for Christmas from your store in Tinley Park, IL.
He does not have a lot of money as he is studying to be an EMT/Fireman. Imagine my surprise when I tried to return the microwave, still in the box, and was told the return policy was 15 days so there was nothing they could do.
I will never shop at Best Buy again.
Nice policy.
I do not expect to hear from you. You made the sale.
I will tell everyone I know of the horrific customer service I received.

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