Michael sent a message to Kevin Mansell – Chairman, Chief Executive Officer and President of Kohl’s Corporation – Email Address that said:
MY WIFE CHERYL HAS BEEN A KOHLS CUSTOMER FOR QUITE A WHILE. WE ATTEMPT TO PAY OUR STATEMENT ON LINE MONTHLY IN THE KOHLS WEB SITE. WE HAVE OPTED TO GET OUR STATEMENTS PAPERLESS AS WE DO WITH ALL OUR BILLS. HOWEVER,ABOUT EVERY OTHER MONTH WE HAVE AN ISSUE ENTERING THE KOHLS WEB SITE. WHEN WE CALL TO TRY TO CORRECT THIS ISSUE WE GET INACCURATE INSTRUCTIONS ON CORRECTING. FOR INSTANCE IT STATES TO CHANGE A PASSCODE IT WILL E-MAIL A TEMP. PASSCODE. HOWEVER, WHAT YOU GET IS A LINK TO CHANGE THE PASSCODE THAT DOESN'T WORK. I AM TOTALLY FRUSTRATED WITH THIS SINCE IT HAPPENS NOT ONCE BUT SEVERAL TIMES. WE HAVE NO PROBLEM RECEIVING YOUR ON LINE STATEMENTS BUT CANTLOG IN TO PAY. MY THOUGHT IS TO CUT THE CARD UP AND FORGET IT, BUT MY WIFE JUST CHANGED TO PAPER STATEMENTS. I TOLD HER THAT I DO NOT WANT TO SEE OR HEAR THE WORK KOHL'S AGAIN. WE HAVE SPOKEN TO MANY OF YOUR PEOPLE
At the "HELP" DESK WHO ARE NO HELP AT ALL.
Steve
