THOMAS FRANCIS MAMPUZHACKAL sent a message to Lee Kun-Hee Chairman, Samsung - email address that said:
Olickal divine nagar ,Kurisummoodu
I bought a Samsung washing machine (model No: WF8852LSS, SERIAL NO: Y0GR54AZ800017N, MADE IN KOREA)from south africa in 2011. When I retired in 2013, I brought it to India. In december 2016 it started showing some problems with an unusual sound from the machine.I reported the matter to Samsung customer care India and a technician checked the machine a few times and the final verdict was that the machine is beyond repair because a part is not available- shaft of the drum. Which simply means that because of one part is not available I have to throw away the machine. This is quite unacceptable and contarary to the companys reputation. I would like to hear from you.