Kathleen O'Brien sent a message to Scott Nolen – President and CEO of Truly Nolen International email address that said:
On 04/18/16, I noticed there was a pending deduction from my bank account for Truly Nolen in the amount of $28.17. I called nd was told that they did not see anything in this amount scheduled to be deducted from my account in this amount. I do have my monthly pest service in the amount of $37.00 deducted from my account. On 04/20/16, the $28.17 was deducted from my account. I again calledand was told that the deduction was made from another office. I then called and was told that it was the office of that made this deduction. I again called and was told that it was not there office, it was the office who did this. I called the office again and was told that they would look into this and they would get back to me on 04/21/16. No one called. I have been calling everyday and spending an inordinate amount of time trying to get this resolved. I called again today and still no solution. I am requesting that all my services with Truly Nolen be terminated. I have monthly pest control, lawn service and an annual termite control contract. I am requesting a pro-rated refund for the termite contract that was paid in February 2016. Your attention to this matter is appreciated. The account is in the name of Jerry O'Brien. I expect to hear from you soon.