Teena Vrabel sent a message to Donald W. Slager - Chief Executive Officer and President of Republic Services, Inc. - Email Address that said:
On 7/25/17 I called and requested a trash can replacement for one that had been crushed by the trash pick up machine, and was advised a new can would arrive the following trash pick up day. On August 1st the damaged can was picked up, however no replacement was left. Since that time I have called 6 times, been promised a phone call from an escalation manager within 24 hours twice, been refused a manager to speak to once, and promised the missing trash can 6 times. As of 8/22/17 I have no trash can, have never received a return call, and again today the promise of a can was a blatant lie. I have offered to drive my truck to the facility twice to pick one up and was denied that option. I am appalled at the lack of business sense and urgency exhibited by your executive staff, and still find myself without a simple trashcan. However, you have still have been paid this entire time for collecting two cans every week. Please, tell me how to best make an impression upon anyone within your company that it is OK to provide your customers with the services they have paid for? At any time I would be happy to explain to the executive associate of your choice exactly how many people a dissatisfied customer shares their story with in this age of social media in exchange for a beige trash can.