Kat sent a message to J. Paul Raines – Chief Executive Officer of GameStop Corporation – Email Address that said:
On the afternoon of 11/12/2016 I was trying to place an order online that came to almost $700. I wanted to pay via PayPal. I kept receiving an error that said “Oops! We’ve encountered a problem processing your order. We have not charged you and your order has not been placed. Please try again or contact customer care at 800-883-8895.”
I contacted PayPal, the issue was not on their end. I tried again to place the order, received the same message. So I called customer service and waited on hold for almost 20 minutes. The representative did not understand me very well at all. He did not seem to have any idea how to resolve my issue. I even told the representative there was an offer that was running on this date that allowed me to receive a free game at a $59.99 value since I was getting a bundle and I did not want to miss it. He told me to try to split the order into 2 orders and that he would call me back in 20-30 minutes to ensure the orders went through and my issue was resolved. I did what was asked…nope. Same error. 45 minutes later I sent an email since no one called me back (4:09 PM).
I received an email response at 6:33 PM stating to clear my cookies and change browser. I did both. I also emptied the cart, logged out, and logged back in. I contacted PayPal again. NOTHING worked.
The agent finally called me back at 8:23 PM. He still had no idea how to fix my issue. I told him that I was going to miss the promotion and I needed help. I asked him if I needed to go to Walmart.com instead. I was pretty much told there was nothing he could do to resolve my issue. NO OTHER HELP was offered.
I gave up and decided to deal with it the following day because I was too aggravated at the awful customer service. So I sent an email on 11/13 asking for the free game to be honored if I placed my order, figuring even if I had to pay for the game right now perhaps a gift card could make it up and I could get an additional game for my kids.
NOPE. I was told the promotion was over so I missed it, too bad for me, and given a generic apology.
HOW AWFUL. I will NOT be renewing my PowerUp EVER again and will NEVER come to Gamestop again. I will just pay more somewhere else, where customers are valued. Thank you for the awful experience.
Please do not have one of the awful customer service people contact me, they are just horrid.
