kashawna lockett sent a message to Greg D. Carmichael - Chief Executive Officer of Fifth Third Bancorp - Email Address that said:
On today, Friday, March 10, 2017. I went into the 5/3 bank to open myself a bank account. I bought in my two paychecks. At first I was told by the representative that I could not cash the checks because the signature from the Doctor, my boss, looked different. So, I called the doctor. Then, I was told by your representative that because I called from my cellular phone it could not be used as a verification. So, I had them talk directly to the Dr from the bank phone.
I was simply just trying to open a basic account. I am now working a very good job. I need a bank account. My son disability need direct deposit. I need a bank account. I am thinking, wow, finally my life is coming together. But, then, not only did your mean, disrespectful, harassing, and bullying representative hold one of MY checks and refuse to return it, but said that I would be opening two accounts that would incur ME fees. And, when I refused and said I simply wanted a basic account, I was told that it was too late because the paper work was already done and I wasnt getting my check back. I could have ranted and raved, but in public, that would have been distasteful, and I wasnt going to take a chance on being escorted out by security. This person had both MY checks. I decided to contact 5/3 corporate, because I want this matter solved. I have decided that I want to change banks. After this incident, I dont think 5/3 is for me. I would like all my money back. Also, if there is a problem handling this matter then my Attorney will contact you. I am outraged. I am really outraged, but I am also trying to hold my disposition. Lets try to resolve this matter as quietly and as quickly as possible. Please contact me at the email or number noted above. Also, as far as the representative is concerned I am hoping that some sort of discipline would suffice. I refuse to allow my sons disability to be handled by your bank. He would probably never receive his wheelchair waiting on the HIS funds to be released.
