basham sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
One of your customer service people called my husband this morning. She was extremely rude and hateful. I am fully awear that i am behind on my bill. It would have been paid friday, but because of your service person it will not be. I have called my attorney and i am going to file a lawsuit against your company because of the way i have been treated by your company. It shouldnt come to contacting the ceo of a company but this is completely ridiculous.
