Susan sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Our spectrum app does not work quite often. Please tell me how to go about making sure my bill is pro-rated for when the app is down. When we start or stop service in the middle of the month you are certainly able to pro-rate. I would think this would be automatically done, but apparently not. Much appreciated. Billy
