Debbie Omohundro sent a message to Scott Sider that said:
I am having a very difficult time with your staff at Pep Boys in Fredericksburg VA. I have been speaking w/Garrett and have verified prices and install however, Tom is not honoring a previous discussion and is charging more than we were quoted by Garrett and Jim on numerous occasions. I have filed a complaint and am awaiting a return call from Phil Fowler the Area mgr. WE WILL NEVER DEAL WITHE PEP BOYS AGAIN AND MY HUSBAND IS REGRETTING GIVING THEM THE OPPORTUNITY BASED OFF OF PREVIOUSLY DISCUSSED INFORMATION. I WILL CONTINUE TO ATTEMPT TO CONTACT SOMEONE AT CORPORATE LEVEL TO GET RESOLUTION ON THIS MATTER!!! I CAN ALSO BLAST SOCIAL MEDIA AND CALL THOSE INDIVIDUALS OUT AS WELL!!! PLEASE CONTACT ME ASAP!!! 540-872-8096
