VAIBHAV SHANKAR SHARMA sent a message to Peter Hancock that said:
Dear Tata Aig Representative ,
I know it is very weird what you people is doing but I wish god and above fraternity to take serious action against a Customer Relationship team and a organization who do malpractices like you.
I am amazed that Genesia Dlima Deputy Manager who is appointed for my case redressal had no clue about my problem and case , also this lady did not contacted me once , It is me who voluntarily after getting the mail contacted this lady and during our conversation I came to know this lady had no clue about my case. I contacted this lady 3 times same day when she got irritated she told me that she had forwarded this case to her seniors they will contact me in 2 days but this does not assures a positive result (This is the words of a CR Manager).
By the grace of god I got a call from Mr. Praveen around 4 PM Monday 9.11.2015 who is well trained to counter a client so that organization get monetary benefits. Unfair arguments got me irritated this time I voluntarily gone to the agency and send him the real pictures Mr. Praveen also contacted to the Hyundai service manager where he came to know that my case is genuine also I directed Mr. Praveen for a CBI enquiry so that my truth get a citation after 100 arguments this man gave a go ahead and positive thumb to my case this time I am happy he also directed me to lodge a second claim for my left side gates scratches and told me that this damage weâll pass in your second claim only. So technically they have passed my front damage and back damage in 1st claim and left side damage in 2nd claim. After such a lengthy process and 2 weeks of separation from my car I am exhausted I bow down in front of these trained client exploitation expert employees and give my consent to Mr. Praveen. He told me to give a positive mail so that they can close this case.
Till now no progress in my case my car still with Hyundai agency where they have told me that nobody contacted them from Tata Aig regarding my case they have also told me that after all these mails Tata Aig definitely exploit you by giving late D.O and by making this process more lengthy so that you feel frustrated and got exhausted.
Itâs been 3 days since diwali has passed no one contacted me and in the agency from Tata Aig side for my case.
This is the reality of Motor Insurance companies. This is how they exhausts the clients so that they will never think of taking insurance claim of minor damages and when some major damage happens these fraud companies take the advantage of these minor damages to reject the claim by stating that multiple damages are not covered.
This is the 3rd week my car is still with Hyundai agency they say how can we proceed until and unless Tata Aig give us go ahead. What a wonderful example of a Customer Relationship Management and Redressal team behavior.
I hope that is why TATA not going down in all of his businesses.
Mr. Cyrus Mistry shame on you I have taken you in CC so that they people take my case seriously but by seeing the same behavior of your team I must say that you are also one of them leader of crooks.
This is the reward for buying your policy again and again thanks a lot. The above mentioned people also said the we are not concerned about your loyal behavior.
I know all the above fraternity also ignored this case no issues I have the power of social media where I teach you crooks a lesson.
Mr. Cyrus take my words seriously kindly heir good MBA people not sadak chaap log who donât understands the value of CRM and client loyalty.Dont heir people to con customers.
Regards ,
Vaibhav Shankar Sharma
8860970463
