Edward L. Foggs sent a message to Michael Massey that said:
Dear Mr. Symancyk: I am making a special request as I seek to resolve a matter related to a PetSmart gift card my wife purchased but was never able to use. She died on August 17 at the age of 90. I, her husband, am 86 years old. Honestly, I am seeking a waiver that would allow a refund of the amount of the gift card. The amount of the card was $150.
I would be grateful for your favorable consideration of this request. I have the gift card and can provide any further information needed.
Sincerely yours,
Edward L. Foggs
