CHRIS PRICE sent a message to Akio Toyoda that said:
DEAR MR TOYODA,
I HAVE ALWAYS BEEN IMPRESSED WITH THE OLDER TOYOTA'S. IVE SEEN HOW TOUGH THEY ARE AND HOW LONG THEY LAST. I DECEDIED THAT OUR NEXT PURCHASE WOULD BE A TOYOTA. WE PURCHASED A TOYOTA IN MAY OF 2019. I HAD TOLD MY WIFE THAT IT WAS MY FAVORITE VEHICLE I HAD EVER HAD. I LOVED THE WAY IT FELT ON A DIRT ROAD. WHEN OUR VEHICLE HIT 15,000 MILES IT STARTED MAKING A VERY LOUD WHINNING NOISE. IT SOUNDS LIKE A CAT IS SCREAMING IN THE ENGINE. WE TOOK OUR VEHICLE TO THE DEALERSHIP IN DEC AFTER CONSULTING A TECHNICIAN WITH TOYOTA THEY DECIEDED IT WAS THE TIMING CHAIN SPROCKET CAUSING THE NOISE. IT WAS REPLACED BY THE DEALER. NOT LONG AFTER REPLACING THE SPROCKET THE NOISE CAME BACK AND IS LOUDER THAN BEFORE. THE DELAER ADMITTED THAT THERE IS A PROBLEM BUT THEY CANNOT FIGURE OUT WHAT IT IS AND THEY CANNOT THROW PARTS AT SOMETHING THEY DONT KNOW WHAT TO FIX. THEY TOLD ME THAT A FIELD TECH WITH TOYOTA WAS GOING TO COME LOOK AT IT. I NEVER RECIEVED A CALL BACK FORM THE DELAER. WHEN I CALLED BACK THEY TOLD ME THAT THE TECH HAD WATCHED A VIDEO OFF SOMONES CELL PHONE THAT THEY HAD TAKEN OF IT THE LAST TIME IT WAS THERE. HE SAID THAT THE TECH LISTENED TO TWO OTHER VEHICLES OF THE SAME MAKE AND IT WAS NORMAL. I DONT UNDERSTAND HOW SOMEONE CAN WATCH A VIDEO AND DETERMINE THAT THERE'S NOTHING WRONG WITHPUT LOOKING AT IT. IT'S NOT NORMAL AND IT DID NOT SOUND LIKE THAT UNTIL IT HAD TURNED 15,OOO MILES. I'M SO DISAPPOINTED ON HOW THIS WAS HANDLED. I DONT THINK THAT A 50,000 VEHICLE SHOULD SOUND LIKE A SCREAHING CAT. I HAD A CASE OPEN WITH TOYOTA AND THE GIRL TODAY TOLD ME THAT THIS WAS TOYOTAS DECISON AND THAT THEY WILL NOT BE LOOKING AT MY VEHICLE ANYMORE, I THINK TOYOTA IS BETTER THAN THAT. I HAD PLANNED ON GETTING ME A NEW TOYOTA TRUCK BUT I WILL NOT BECAUSE OF THE SERVICE I HAVE RECIEVED. I JUST WANTED TO REACH OUT TO YOU AND LET YOU KNOW MY EXPIERENCE. THANK YOU SIR FOR YOUR TIME
