Sharath sent a message to Akio Toyoda that said:
Hello,
I am a owner of Innova Crysta (KA03 MY 1229) from India Bangalore.
I have been having product issue regarding the breaks and gear for last 12 months. Today one of your customer representative from Toyota India Mr. Manoj who is a CRM said there is no escalation matrix in TKM.
He has already threatened and insulted many customers like me.
He says I have no choice but to live with this crapy product of yours.
I requesting you to take note and make required actions to resolve the issue.
I am reachable at +91 99451 00091
-Sharath
