Robert Campbell sent a message to Akio Toyoda that said:
I'm a lifetime Toyota customer. I'm an old rancher and was getting ready to purchase a new Tundra. Problem is ... I must have the driver side hand hold above the door because of my age and to get my work done. This hand hold was eliminated on the 2020 Tundra ~ a huge mistake. I've spoken to my local dealer ... Larry Miller Toyota in Albuquerque, NM. They told me to go to a custom shop to fix the problem. Not exactly a customer friendly response. Now I'm about the purchase a new Dodge Ram 2500 that has all the right stuff. It's time ... My 2008 Tundra limited edition has 300,000 miles on it. I still love the truck but Toyota designers have driven me away because of this idiotic oversight! One wonders where the customer consideration concerns are addressed at Toyota before they make such a thoughtless change. Very Sad!
