Nerville sent a message to Jeffrey J. Brown – Chief Executive Officer of Ally Financial Inc. – Email Address that said:
Please I need to speak to you inregards to a auto loan I had with Ally. It's very important I speak to you, I'm in need of some help with getting a matter cleared up with Ally. I've been back and forth on the phone with over 15 different customer service member and no one is assisting me with my very important matter.. Please feel free to call me as soon as possible. Your help is greatly needed and is very important..