Loren sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Please take the time to read this. Every year, TWC increases my bill. Every year, I call to ask why, and to try to get my bill back to what I can afford. I have been a loyal TWC customer since 1999. Every year, my speeds get slower, customer service gets worse, and the price gets higher. Since this has happened again, my wife wants us to switch to Dish or ATT. Both are cheaper and offer faster speeds and have better customer reviews and ratings. I would stay with TWC if my bill stayed the same. I know why new customers get better rate4s than existing customers. Do I have to switch to ATT, or does someone at Spectrum / Charter understand the value of retaining customers. I don't want a "bundle". I don't want new services. I don't want rude pushy sales people. I just want to be treated like a valuable customer. If I get no response to this in 7 days, I will be calling to cancel my service. Loren. Thank you.
