Michael Gossin sent a message to William S Demchak that said:
Hello, I am a disabled man, I opened an account with PNC. I am starting to figure the overdraft charge even if I don't have over draft protection I am finially understanding it. PNC was great and waived my charges twice. I am pleading with you to have the current charge over $100 waived now that i understand how it works. I live on a small monthly disability check and the extra charge that is currently on my negitive account will distroy my. I am asking for one more time only with a wave of your charges. Thank you and God bless.