@PNCNews – William S Demchak – I have been told since February that I could access the HELOC on line, however

Emilia T. Monte sent a message to William S Demchak that said:

I have been told since February that I could access the HELOC on line, however, as of today I still do not see the HELOC. Tech Support this evening that because of the change over I do not have access to HELOC, however, I should have access "soon". They but cannot give me a target date. In the meantime, the monthly statement have stopped. Back in February I was told that they had been re-activated the billing statement and I was told I would 4 to 6 weeks before I got a statement. However, as of today that hasn't happened either. It's sad that I cannot get a concrete answer as to why and when my statements will resume or when I will have access to the HELOC on line. I look forward to hear from you as to how this will be resolved and when. Emilia T. Monte

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