Jason Soriano sent a message to John Koch that said:
Hi John, My name is Jason Soriano and I am reaching with a complaint to you, ater filing a property damage claim with PODS, almost 2 weeks ago, and have still not be contacted after several attempts at speaking woth someone within your company to resolve. The damage occurred in Ronkonkoma NY on 7/6. Please let me know how I can resolve this claim, and who I can speak to directly without being ignored and discarded. I look forward to hearing back from you or someone within your company as soon as possible.