Boroka sent a message to John Koch that said:
Hi John,
Current PODS customer here, who would love to love your company. Unfortunately, I am encountering some major logistical gaps in your service - from the perspective of the customer. It seems to me that you have figured out the logistics of moving beautifully from an operations perspective, just not from the customers' perspective.
Let me know if you want my 2 cents.
Best,
Boroka
