brentt cooper sent a message to Glenn Renwick that said:
Brenttyn Cooper
P.O. Box 4303
Manassas, Va 20108
November 5, 2015
Glen Renwick
CEO & President
Progressive
6300 Wilson Mills Rd
Mayfield, OH 44143
Dear Glen Renwick:
My wife and I have been members for about 2 years. Recently this past summer we were traveling back from New Orleans and were rear ended by another vehicle. It was a trying time for us as we were far from home, and we were unfamiliar with the process.
I would like to take this time to commend your company on the outstanding customer service we received. Everything we needed to do was explained to us in terms easy to understand. The staff was diligent in contacting us and keeping us abreast of everything we needed to do. The interaction with the staff was always pleasant and respectful. Above all else everything was always handled quickly and efficiently.
The professionalism and manner in which things were handled was exemplary, and we hope to be valued customers for years to come.
Sincerely,
Brenttyn Cooper
