Katie Dent sent a message to Glenn Renwick that said:
I am wondering if you or anyone actually watches the Progressive ads on TV. First, the one that has that duh-head named Mara (or something like that) are totally stupid! And the second has to do with the fellow who has no legs, who is a "MO-TOR," and people asking him if he'd rather have legs. You had a good thing with Flo and maybe adding Jamie, but you don't need the rest of that bunch. I'd ask you to watch the ads from other companies who send their messages forward with intelligence and sensitivity. Please, watch these ads and you will see what an insult they are to anyone of any intelligence.