Jonathon sent a message to Edward Lampert – Chairman and CEO of Sears Holdings – Email Address that said:
Purchased a Hoover vacuum3yr2 on 5/17/13 with a 5 yr extended warranty. The sweeper itself cost $199.99
I have since had it repaired twice due to sparks, smoke, and burning smell.
I no longer have the patience to use this vacuum due to,safety concerns. I cannot afford to have my family injured in any way. I am hoping Sears would agree to provide me with a. gift card for $100.00 in lieu of anymore attempts to repair this product.
The aggravation and unpleasant experiences are beyond belief.
I don't believe that I am asking too much considering what I have been through already
Thank you very much for listening