Khadijah Campbell sent a message to Ralph Lauren that said:
To whom it may concern,
I am a mother that buys a lot of Ralph Lauren for my boys. Online, in stores, and department stores. However I was highly dissatisfied with my recent order. I received a pair of damage loafers and had to mail them back for an exchange.
The way your company handled the exchange was wrong and could end up affecting a customer. Your company charged my card for the new pair of shoes without my knowledge. Which is considered a fraudulent charge. They refunded my money for the first pair. The problem is that takes 3-5 business days to reflect in the bank account. So how did your company know I would have funds available in the account they decided to charge.
As the CEO I strongly suggest younlookminto how returns are handled because this is something that could cause your company to lose loyal customers like myself. I will not be ordering anything from you all for awhile.
Sincerely a disappointed customer,
Khadijah Campbell
