jamie sent a message to Michael Rapino that said:
I have bought tickets for my daughter in the uk to see little mix, your system kept timing out when we purchased them, so we went thought the process again and bought some more ticket unfortunately this has to be for another day as the ones we wanted had gone. a couple of days later we looked at our email and it said the first ones had be purchased even thou your page had said that the purchase had timed out. we have tried constantly to call your UK lines but they keep saying that due to an emergency that we cannot get though. my wife emailed and they said no due to being over 24 hours since we bought the tickets. We unfortunately didn't know we had bought the first one until 3 days later. today I have tried to call another line and it now says the lines are currently closed at 12:43 on the 30/09/2020. We need your help to just get the one lot of 4 tickets refunded please. Many thanks Jamie