Donna Schwartz sent a message to Michael Rapino that said:
I tried calling Ticket Master several times over the course of an hour in an attempt to buy a ticket for Arlo Guthrie. The operators were busy; I was given the option to use the Interactive Voice Response system. So I tried it. (I was not given the option to wait for the next available operator.) The first five or six times I clearly said âArlo Guthrieâ, I got the response of âI did not understand your request. Please state the name of the person or group or eventâ. Then I finally got an response, âDid you say, Iron Stone?â I said again, very clearly, âArlo Guthrieâ, and got another response, something about did I say âThe Chicago Cubs?â Then the IVR stated, âLetâs try something else. What is the name of the theater? I said, âState Theaterâ (I had already stated Ithaca, NY earlier in response to âWhat city and state?). The IVR stated, âsorry nothing matches your requestâ. Then I hung up. And tried several more times with the same results. I was trying to spend money through Ticket Master and could not do this. Why? Thank you for your attention to this.