@rapino99 – Michael Rapino – I tried calling Ticket Master several times over the course of an hour in an

Donna Schwartz sent a message to Michael Rapino that said:

I tried calling Ticket Master several times over the course of an hour in an attempt to buy a ticket for Arlo Guthrie. The operators were busy; I was given the option to use the Interactive Voice Response system. So I tried it. (I was not given the option to wait for the next available operator.) The first five or six times I clearly said “Arlo Guthrie”, I got the response of “I did not understand your request. Please state the name of the person or group or event”. Then I finally got an response, “Did you say, Iron Stone?” I said again, very clearly, “Arlo Guthrie”, and got another response, something about did I say “The Chicago Cubs?” Then the IVR stated, ‘Let’s try something else. What is the name of the theater? I said, ‘State Theater’ (I had already stated Ithaca, NY earlier in response to ‘What city and state?). The IVR stated, ‘sorry nothing matches your request’. Then I hung up. And tried several more times with the same results. I was trying to spend money through Ticket Master and could not do this. Why? Thank you for your attention to this.