Randy Luke sent a message to Michael Rapino that said:
I am in a bind here sir! October 4th is Ed Sheeran in Chicago at Soldier Field. I was just wondering how to get a hold of 4 VIP all access passes to this event. My daughter has dreamt about this concert for months now and we bought her tickets but I wanted a more all access type a thing to meet Ed and take a picture with this gentleman. Is there anything you can do?