Eduard Kosciuch sent a message to Dave McKay that said:
Hello Mr. McKay,
This is your typical complaint letter.
I've been a commercial client at RBC since 2011 all my personal and business like relationships with various bank employees and managers have been great, up until today.
I wanted to include Melissa Walsh in this e-mail chain but could not find a direct e-mail address to you.
I made a deposit and was informed that there will be a hold on the cheque. (not a RBC cheque) I told the teller that I need to write cheques against this deposit, immediately the teller was willing to help " typical great response" the people on the floor are amazing, she went to the branch manager to ask her to make an exception to the hold policy, I think she took al of 15 seconds to say no I asked "how do I conduct business under these constraints" then I was pelted with aria of rehearsed policy totally scripted. That's fine she's inexperienced and doesn't want to take a chance. What prompted this letter was the" take it or leave it" statement followed with a impudent grin. I would hope this is not the kind of conduct you would condone from the senior staff at the branch level to have. I will continue to bank with RBC (1 out of 100 is not bad) but if anyone askes I will gladly describe the level of professionalism that Melissa Walsh extended to me.