rae drake sent a message to Richard J Kramer that said:
As the CEO I would want to know a customers experience that may dictate her and her families future purchases at Goodyear stores. As a busy business woman my day doesn't end at 5pm. Tonight I called the 800-customer Service credit card #- was taken on a 10 min both voice activated and press only to be told the office is closed and could not meet my request. I than went online to register as a new user and your website page link does not work. I simply want the overpayment of $300+ credit on my account refunded. I have spent thousands and thousands of dollars at numerous locations over the years and frankly will decide whether that will continue based upon this experience.
Thank you in advance for you assistance.
Rae Drake
352-514-1829
9227 SW 43 Lane
Gainesville, Florida 32608
