Don Schilke sent a message to Robin Hayes Chief Executive Officer, President and Director of JetBlue Airways Corporation Email Address that said:
Robin Hayes, I am asking for your attention to a JetBlue policy that does not make sense to me and assuredly many other JetBlue travelers.
Only 3 pets are guaranteed space on your plane (confirmation code MWSGKG). Yet, there is a 4th pet slot available on a "first come, first served" basis.
Why must we try to arrive at RSW many hours earlier in order to have our cat make the trip with us to BDL? The uncertainty of this family Thanksgiving trip and the stressful inconvenience created does not make sense to me.
Why must we have to leave home many hours before check in in order to compete with other possible pet travelers? If we dont get a slot for the cat, does my wife return home with Mittens and I proceed to the family gathering alone? It is an altogether stressful way to begin the Christmas holidays.
This policy is unfair to everybody involved. I suggest that you have your staff consider simply extending the guaranteed pet quota to four, period.
Thank you for hopefully solving this matter. I would not enjoy racing to compete with your other customers for a space under the seat in front of me.