Carol Northam sent a message to Michael OLeary that said:
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Kingsland Ryanair what absolute tossers you are you have charged us twice to change our flights which we had no choice but to change them so when I fly with Ryanair next year it will be the last time I would rather pay more for my flights than fly with you bunch of RIP off merchants we changed flights with easyjet at no extra cost but you bunch of wankers I hope you go bust never ever will you get a penny more of my money you dont help anyone unless you you get money from them micheal o leary what a tosser you are
