Steven sent a message to Michael OLeary that said:
Dear Michael O\'Leary, Chief Executive Officer,
Reference: UEQVKY Flight FR2284
I am writing to complain about an issue with Airlines.
This is my issue:
We checked in to the flight on time only to be told on the aeroplane that they see a fault on a part. They tried to fix it but then they said they need a replacement which will only arrive the next morning.
Flight FR2284 from Warsaw to London Stansted arrived with a 12 hour(s) 38 minute(s) delay.
This is how I would like it to be resolved:
The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight. I would like to refer you to the Supreme Court ruling and I quote from the CAA website "The Jet2 v Huzar case related to when technical faults that cause long delays to flights should be considered âextraordinary circumstancesâ. The court found that technical faults are inherent to the normal activity of an airline, unless caused by extraneous acts of third parties. This means that most technical faults will no longer be considered as extraordinary circumstances."
Please also note the ruling by the European Court of Justice in van der Lans v KLM case that technical problems are not "extraordinary circumstances", meaning passengers are entitled to claim compensation.
I doubt very much if Ryanair would succeed in any court to overturn this ruling. I am also aware that the CAA announced it is considering taking legal action against Ryanair.
The passengers in the party were Samuel Lipschitz, Maurice Herszaft.
My scheduled flight length was less than 1500 km, therefore I am seeking â¬250 per delayed passenger in my party. The total is â¬500 for all passengers.
.
I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.
As I am sure you understand, this is now becoming very frustrating and while I have been reasonable I do not feel that the responses I have received match the expectations I had from your organisation.
As somebody responsible for the integrity of your concern, it is your responsibility to rectify this situation as soon as possible to avoid further escalation. The way that my issue is dealt with will determine if I remain a customer. If I cannot resolve my complaint to my satisfaction, I will not hesitate to escalate my case file further.
Please reply back via this email address, as I would like to keep all my communications in one place.
Yours sincerely,
Steven Blau
Service: 711440/UEQVKY
Account No: UEQVKY Flight FR2284
