Reinhart Gumlich sent a message to Michael OLeary that said:
Dear Michael O'Leary,
I am sorry to bother you with my concern.
Due to Covid 19 your airline Ryanair cancelled a return- journey of my family from SXF to PMI starting May 23 th. The booking reference is DZGNTI. Ryanair offered us a refund which I applied for on May 8th.
Until today there is no incoming payment on my account. Please advise your customer service to transfer the refund on short call.
Thank you very much and take good care ï