Sara-Jane Otter sent a message to Michael OLeary that said:
Dear Mr O'Leary,
My flight was cancelled back in May for a June holiday to Gran Canaria. This was part of a package deal with Alpharooms. I filled out the form for a Full Cash Refund with yourselves, but Alpharooms are saying that as yet they still havent had a refund from Ryanair, and are witholding my holiday refund. Please can you tell me whether or not they have been refunded or not, as they are using this as their excuse at present for not refunding me.
I look forward to your reply