Julie Lloyd-Povey sent a message to Michael OLeary that said:
I booked a transfer through your website for my recent flight to Marrakech. I did not receive the transfer and was forced to book another transfer with a different firm. You have taken the money from my account (35.44 euros) and I have been trying now for 3 weeks to get it back. I just keep getting fobbed off by your company. I just want my money back. Thank you hopefully you can resolve this fiasco.
