Gabrielle Clayton sent a message to Michael OLeary that said:
I have always booked my flights through Ryan air. But my recent experience makes me feel I might never book with you again. I have been waiting to talk to an oline person since 5.30 this evening. I have completed duplicate for waited over 10 weeks and now have been informed I will receive a refund to a random amount that doesn't match the cost of your flights.
I really feel you will loose good will, cheap flights which actually aren't that cheap, will not keep you a float in the difficult months ahead. Whereas good customer service now will see people value your service and definitely rebook.
I am a single parent, and I am waiting for obver Â£1000 refund. How do you sleep at night?