Girolamo Rotondo sent a message to Michael OLeary that said:
Today you miss a frequent flyer.
I\'m a frequent flighter Ryanair because I live in Bergamo and the last three years for work purpose I was travelling almost every week with your company. I enjoyed your improvement in customer satisfaction but after today I\'ll change my behavior towards your company.
Today due to a sequence of issues I missed a flight from London Stansted airport to Miland (Bergamo) I was there at 13:00 the flight was already closed while passengers were still boarding in front of me. Moreover your customer service did me something really bad and wrong they sell for 100£ of extra fee the last flight of the day instead of the flight departing in 2 hours like a friend of mine that was travelling with me without advising me. This is really unprofessional, I\'ll do all my best to avoid that me or one of the 8000 colleagues of my company will flight by ryanair. I was the only senior manager trying to convince that you are a reliable flight company. But I\'ll not do it anymore.
I believe that if somebody is in charge like you are he should take proper action to avoid that the customers get angry like me today.
Thanks for your feedback If that would e one and have a nice evening with your family even if I miss my one with my family due to your poor company.
Gilamo Rotondo.
