wen ying li sent a message to Michael OLeary that said:
Wen Ying Li
41, Halsbury Close
Longsight
Manchester
M12 4NP
Weni-li@hotmail.com
7th December 2015
Ryanair
Customer Service Team
PO Box 11451
Swors
Co. Dublin
Ireland
Dear Michael O\'Leary
Booking Reference: PHPJSF
Flight: FR 555 â cancelled on Saturday 5th December 2015
I am writing to you as I would like to put in for a complaint and for compensation.
On Saturday 5th December 2015 my friends and I were at the airport for 8AM all checked in and passed the security.
Hrs later we were sat in the waiting area, waiting for our gate to appear on the screen. 10 â 15mins later, our gate still wasnât showing on the screen, my friend then decided to check with the information desk. Thatâs when we found out our flight and earlier flights were delayed. My friend was advised to make a phone call, it proved useless. An announcement was made over the P.A. for all passengers on Flight FR555 to go to gate 51. No explanation as to why or what was happening and very unprofessional. As we were waiting in the queue, we heard other passengers mention this queue was to take us back to the arrivals area to claim our baggage.
The Ryanair staffs were so unhelpful and they lied to me and my friends that they could provide another deal to another destination for our holiday and we waited around for 12hrs at Manchester airport. By the time we got to the line to the Ryanair desk they advised us that they couldnât put us on another flight to another destination, we were very disappointed in the service of Ryanair. They told us they couldnât help us and they went they could only give us a refund on our flights.
We have rang our Agent and Travel Insurance regarding refund of our accommodation for 2 nights in Dublin. They advised us as it wasnât our fault our flights were cancelled due to very bad weather conditions in Dublin, we should go to you to claim for our accommodation back. We have lost out on our accommodation of £274.66 for our 2 nights in the Best Western Plus Academy Plaza Hotel. Due to your company not providing your customers with accurate information and misleading your customers into thinking that something would be done about the situation. I would like you to refund the £274.66 for our accommodation and £30.00 for our taxi and my friend was not refunded for her baggage, which is £30.00. Also I want a refund for our train back home which is £4.20 x 3 = £12.60. Total that I want compensation for is £347.26.
I would also like to mention that I recommended Ryanair to my friends, who had reservations about flying with your company, however I assured them that they had nothing to worry about.....how wrong I was!!
The assurance I can now give is, I will not be flying with your company and definitely wonât be recommending your company to other friends and indeed family!!
Can my Complaint and Compensation be dealt with asap.
See attached documents.
Yours Sincerely
Wen Ying Li
