Michael Miran sent a message to Satya Nadella that said:
272 Sylvan Road
I have used Microsoft products since the Beta of Windows 3.1. This session was the best consumer experience I have ever had with Microsoft tech support James Martin of your office in the Philippines did a terrific job. He took over my computer and promptly restored the color settings. He went above or beyond the call. He helped me figure out problems with two apps that werenât working. He was smart and directly fixed the problems. He should receive a promotion and pay increase. He is a credit to your company.