susan sent a message to Edward Lampert – Chairman and CEO of Sears Holdings – Email Address that said:
Sears in the Oakdale Mall of Johnson City, New York,not only refused to honor a 60k warranty on tires that only have 20k on them,they refused to call a supervisor claiming there wasn't one in the store. We went elsewhere but I expect you will follow up as I am sure you have integrity. Satisfaction guaranteed ? I don't think so.