Don Flint sent a message to Edward Lampert that said:
I am offended at the complete cluelessness exhibited in the recent CNN article blaming your retirees for your failure.
As a long time customer of Sears, Roebuck and Co., I can tell you that your failures are a direct and complete result of leadership and management failures.
If you were to actually walk into one of your stores as a customer, it would be abundantly clear why you are failing.
It is disturbing to me that you not only don't see that, but cluelessly blame unrelated elements of your business.
Failure. End of story.