Ronald Tom sent a message to Edward Lampert that said:
I purchased a 3 part tool set at your Southland location in Hayward,CA on 11/17/2015. It was NOT in stock so they informed me I would be called to pick up. I received a call yesterday (11/20) that the order was in for pickup. I drove 22 miles to make the pickup on 11/21 but one of the three items "could not be found". After waiting on site at the location for over 2 hours, the associate told me to go home and I would be called later today for my order status for the third part. I received no call and tried calling (at least 20 times) but no one answered. I called your help number (at store?) and they could not get anyone to answer as well at the Merchandise Pickup or Tools department.
I am not a frequent Sears customer and with my experience now, I do not think I will be one in the future. My total order amounted to $356.37 I do NOT want to cancel the order but I am approaching that option soon.
Can someone let me know what the status of the 3rd part of my order is?
Salescheck # 012485522746
Name: Ronald Tom
Phone: 510-635-9803
parts received: 37982, 37984
part NOT received: 37983
Not wanting to sound overly critical, but your store needs better communications with your customers. Sears cannot afford to lose any more market share to your competitors
