Desiree sent a message to Roger W. Ferguson, Jr. – President and Chief Executive Officer of TIAA-CREF – Email Address that said:
Several months ago I decided to transfer money from my Valic account to Tiaa cref. This Transfer is still not complete. I do realize that my accounts are small.
I AM NOT HAPPY WITH THE LACK OF CUSTOMER SERVICE THAT I HAVE RECEIVED. EACH TIME I CALL I AM TOLD SOMETHING ELESE. PLEASE JUST TELL ME WHEN THIS TRANACTION CN BE COMPLETED. SOMEONE A TIAA CERF CHECKED THE WRONG BOX AND NOW I AM PAYING THE PRICE
I recently received a letter from Valic informing me that my transaction could not be completed because my paperwork was predated???
I would like someone to contact me ASAP. If you would like me to move my money I will. I am not going to wait any longer. thank you