Jyoti sent a message to Lee Kun-Hee Chairman, Samsung – email address that said:
Sir, I had purchased the Samsung Mobile Galaxy J2 from your Manufacturer Samsung India Electronics Private Limited on 25th November, 2015 and suffering from the day I bought it. There was an issue in the Battery. It was draining very fast and charging very slowly. Then I approached to the Preet Vihar Service center for the replacement and they refused to do it and then after filing the complaint in head office, I got it repaired from the Kohat Enclave Service center. Now due to my illuck, Display and motherboard turned defective even after taking good care of the mobile as any other prudent person would have done. As I already lodged the complaint, many a times in the Samsung India head office, still no action has been taken by them for the resolution. I had purchased the Samsung mobile, with the trust, that they are manufacturing genuine mobile phones, with good quality products, by keeping in view your brand image. But with disheartened experience, I would have to say that I have lost the trust in Samsung, as the display and motherboard is getting damaged within 6 months of purchase and the service centers are declining from replacing it, considering it out of warranty. This type of Products are being manufactured and services are being provided by the Samsung India Private Limited as they are destroying the image of Samsung in the market and reflecting the Samsung share in the market, as most of the displays and motherboard of the mobile are turning defective and the service centers are not working properly and not serving their purpose of customer satisfaction. This being the situation arises made me feel that the products and services provided are not genuine even after filing the complaints. If still no action comes up for the suitable resolution, then I will have to drag the issue to all the Indians and all over the world through social media that Samsung is manufacturing defective products and not providing warranty services so that everyone will get to know that what kind of products Samsung is manufacturing and what kind of warranty services it is providing to all customers. I had purchased the Samsung mobile with great credit difficulty, only had the trust on Samsung Brand and its share in Market, but now I have lost the trust in Samsung Completely and assure you that all the Indians will also loose their trust in Samsung Products, when I will take this matter in front of them that how much quality assurance and warranty services you are standing upon, which will affect Samsung Brand image in the market. With this type of situation, as your centers are not replacing the motherboard and demanding the money from me , even if the mobile is in warranty period, no other option would left for me except media and press. Kindly resolve the matter within a stipulated period, so that I can proceed further also and take the action accordingly.
