Daniel sent a message to Donald Graham Chairman and CEO, Graham Holdings Company that said:
I have a suggestion to improve the profit and efficiency of the Washington Post: Stop soliciting subscriptions to areas where The Washington Post has NO DELIVERY!
Recently I tried for the 3RD TIME in five years to subscribe to your newspaper. Each time I received a glossy solicitation from your (circulation department?) organization offering me a home delivery subscription. Each time the person on the phone assured me that the post would be delivered to my door. The paper was in each instance efficient in debting my credit card, or mailing a bill. However it never delivered a single paper. After calling the people responsible for delivery, they said "Oh, we don't deliver there." In the past two attempts, I had to work to get the Post to refund the subscription price to my credit card. This time I said "bill me". Of course I promptly got the bill (which I am not paying until the Post starts to deliver the paper). Isn't this inefficient and costly for your organization? Shouldn't the delivery folks have an up-to-date map of the service area that the circulation folks could consult before mailing out a solitation? P.S. I wtill would subscribe if you could solve the problem.