Barbara sent a message to David P. Steiner – President and Chief Executive Officer of Waste Management, Inc. – Email Address that said:
Sir,
I have been very discouraged by the level of service and follow up by your organization. The refuse in our neighborhood has not been picked up as of today 9/6/16 with a scheduled pickup of Thursday 9/1/16. Not only is this concerning because of a possible rodent issue but it was also a holiday weekend with people trying to have picnics and their garbage spewed all over the road sides. I called both the local Ambridge PA (my address is 122 Mengel Ave, Aliquippa PA 15001) office and the 1-800 customer service line on Friday before 5 o'clock and have received no follow up. In fact, the Ambridge office basically transferred me to a recorded message knowing full well what my issue was. The 1-800-number assured me a follow up on that same day but I have yet to hear anything from anyone at your business to date. If I do not hear from someone from your organization by the end of today, I can only assume that you do not value me as a customer. I will be forced to contact local authorities and news organizations to have my garbage removed.