Charith sent a message to Kazuo Hirai President and CEO, Sony Corporation that said:
I purchased a sony xperia z2 in the month of march 2015 and the device is amazing and one of the best phone ever used.
But, now i am facing a problem with the waterproofing. The product claims that it is the best ever waterproof smartphone, so i used it inside water several times, it was great, But now the touch is not responding cause of the accumulation of water inside.
That's fine cause nothing can be made perfect.
But, when i contacted the sony service center, they said that this phone cannot be repaired under warranty basis, and the cost to repair is half the price of the phone.
All i wanted was to own the best smart phone in the world and i worked hard to earn one. Now i am really disappointed that my phone cannot be repaired without spending money. Though i am poor, i felt that i had the worlds precious gold with me, now its all shattered.
All i request is, Sir please repair my phone, the only thing which i really wanted.
I can leave my contact number , but i don't have a phone. so i request you to please respond to this mail to inform what can be done.