Marc sent a message to Michael O'Leary CEO, Ryanair that said:
I recently had the opportunity to fly on RyanAir for the first time and would like to share my experience. On Christmas Eve, my family and I flew from Dublin, Ireland to Edinburgh, Scotland on reservation CM86FJ. As with every other airline I have flown on, I checked in the day prior, but being that I was on vacation in Ireland, could not print my physical tickets. While the check-in screen said to print my tickets, nowhere did it say that I could not retrieve them at the airport without an additional fee or that I should then save them to my phone to present it at the airport.
I arrived at Dublin airport two and a half hours prior to my flight, waited in a 30 minute line to get to the check-in counter, only to be told that I would have to pay an additional fee to print my tickets and that I would then have to go to the customer service counter to pay that fee. I have never in my life heard of an airline that charges to print your tickets. It was hard to believe, especially considering that I had already checked in. After waiting another 20 minutes in the customer service line, I was told that I would be charged 60 euros if I wanted to board the flight, and that if I had not checked-in prior that it would be 45 euros per ticket to check-in. This is unbelievable for a reputable airline such as yourselves.! To charge an additional fee to print tickets that they have to print regardless since they have to assign seats. The worst part about it is that after finally speaking to someone at customer service, I was informed that had I pulled up the reservation prior to 2 hours at check-in (when I was at the original counter), then there would be no fee. IF ONLY THE FIRST AGENT HAD TOLD ME SO. The worst part of it all was the fact that the first agent, along with the customer service agent, both had bad attitudes when telling me this policy and saying that could not do anything, and it appeared so because they both disagreed with it!