David sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. that said:
Why did the repair not get processed and the promised tech not show by the due time?
Called into the repair service on December 25th (Merry Christmas family the new web toys don't work) for internet repair was told that the problem was due to a fault on the phone side. After trouble shooting the issue, I was informed that a tech was needed to repair the service and would be onsite by 7pm of 12/28th.
By Monday night around 8pm. I resigned myself that I had waited around the house all day (on a hard to get day off) that the issue wasn't going to be looked at.
Called into the repair service line, on Tuesday and after holding on for 20 minutes was rudely disconnected by rep "Jackie". Called in again and when reached a rep was informed that a tech will be onsite today by 5.
Why wasn't I called and told that the repair service is back logged and wouldn't make the appointed repair time? They have both my house and cell numbers and why did I have to call the repair line to find out when this issue would be worked?